Terms of Service
Last updated: November 11, 2026
1. Agreement and the Seller
These Terms of Service govern use of the Folziva store at https://folziva.com and orders made through it. The operating company is Wuhan Yaoshangpin Trading Co., Ltd. References to “we,” “our,” and “us” refer to that company; “you” refers to a visitor or customer. Our Shipping Policy, Return & Refund Policy, and Privacy Policy explain their respective subjects and form part of the relevant shopping information. Mandatory consumer rights are not displaced by these Terms.
2. Minimum Age and Legal Capacity
You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an order or create a customer account. By submitting an order you represent that you satisfy both requirements. If you act for another individual or organization, you must have the necessary authority. We may decline an order that does not meet applicable eligibility requirements, subject to legally required refunds and other remedies.
3. Responsible Use and Account Security
Use this website only for lawful purposes. You must not make fraudulent purchases, impersonate another person, submit unauthorized payment details, interfere with security systems, or attempt to access information that is not yours. If an account is available, protect your login credentials and notify us of suspected unauthorized use. We may take proportionate steps to prevent abuse and protect the store and its customers.
4. Products and Shopping Decisions
Product pages may show photographs, features, dimensions, specifications, color choices, and available variants. Please review the listing relevant to the exact item you intend to purchase, particularly compatibility and sizing. Colors and appearance may vary across devices. We may correct genuine errors and update stock or listings. If a material error or an unavailable product affects your transaction, we will explain the options available. Your statutory protections for faulty or misdescribed goods remain intact.
5. Order Submission, Acceptance, and Cancellation by Us
Submitting an order is an offer to buy at the terms presented for the transaction. An automated acknowledgement means the request has been received; it is not necessarily final acceptance. We may cancel or decline an order for a legitimate reason, including failed payment authorization, a significant and obvious price error, unavailable stock, suspected fraud, or inability to deliver lawfully. Amounts owed after cancellation by us will be repaid in accordance with applicable law.
6. Prices, Payment, and Border Charges
Before purchase completion, checkout presents the amount charged by the store, including applicable delivery fees and any taxes collected by us. Available payment methods are the ones offered in that checkout. For cross-border purchases, import duties, local taxes, or customs handling fees may apply. Whether they are included in the purchase total depends on the order disclosures and destination law; we do not promise duty-free delivery.
7. Preparing and Delivering Orders
The usual order processing estimate is 1–3 business days after successful payment confirmation. After dispatch, the general carrier transit estimate is 7–15 business days. These are distinct stages; a delivery estimate is not a guaranteed date. Destinations are available only if a shipping option appears for the products and address at checkout. Shipping fees and any free-shipping offer are also shown there. No universal free-shipping spending threshold is guaranteed by these Terms.
8. Corrections, Cancellation Requests, and Returns
For a requested order change or cancellation, contact service@folziva.com as early as possible. We will try to help before dispatch but cannot guarantee an alteration after processing or shipping has progressed. An eligible voluntary return can be requested within 30 calendar days after delivery. Approved refunds are ordinarily initiated within 10 business days after approval, unless a shorter statutory period applies. Bank posting may take longer. See the Return & Refund Policy for return categories, costs, and statutory remedies.
9. Ownership of Website Materials
Product images, website design, graphics, original text, and other materials may be protected by intellectual property law. Browsing and ordinary personal shopping are permitted; commercial reproduction or distribution of protected content requires authorization or another lawful basis. Third-party product names and trademarks remain the property of their respective owners.
10. Independent Services and External Sites
Shopify provides commerce infrastructure. Payment providers, carriers, or technical providers may participate in transactions or website functions. Their independent services can be subject to separate terms and privacy notices. Their involvement does not relieve us of obligations that the law places on the seller. A reference to an outside website does not, by itself, make us responsible for that independent site's content.
11. Service Availability and Legal Rights
Maintenance, technical failures, carrier interruptions, and events outside reasonable control may affect the service. Any limitation of liability applies only where legally permitted. No provision excludes mandatory guarantees, statutory rights to remedies, or liability that applicable law does not allow to be excluded.
12. Governing Law and Jurisdiction
To the extent legally permitted, the contractual relationship and these Terms are governed by the laws of the People's Republic of China. Subject to mandatory consumer-protection and jurisdiction rules, disputes may be submitted on a non-exclusive basis to the competent People's Courts in Caidian District, Wuhan, Hubei Province, People's Republic of China. A consumer retains any right under mandatory applicable law to bring a claim before another court or authority with jurisdiction, including protections available in the consumer's country or region of residence. This clause does not override those rights.
13. Concerns and Updates
Contact service@folziva.com with questions, complaints, or order concerns. We may update these Terms when the store or applicable law changes, publishing the revised text and giving additional notice where required. Contacting support does not prevent you from seeking an independent legal remedy.
Business and Contact Information
Operating Company: Wuhan Yaoshangpin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GPPX1
Company Address: Factory Building 6-1875, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folziva.com
Contact Phone: +86 15571824639
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folziva.com