Shipping Policy
Last updated: November 11, 2026
1. How to Read Our Delivery Estimates
A Folziva order has two time periods: preparation before dispatch and transportation after dispatch. Both matter when estimating arrival. The ordinary preparation period is 1–3 business days after successful payment confirmation. Estimated carrier transit is an additional 7–15 business days after dispatch. These are estimates, not fixed delivery promises; mandatory remedies for non-delivery or unreasonable delay remain available.
2. Processing Before Shipment
Preparation may include confirming the order, checking payment status, and arranging fulfillment. Business days generally exclude weekends and applicable public holidays. Incomplete delivery details, inventory changes, payment checks, or unusual order volumes may extend processing. We may contact you if an important issue requires clarification.
3. Shipping Regions and Delivery Eligibility
A country or region is served only when a shipping method is actually offered for the goods and delivery address entered at checkout. The geographic groups below are an eligibility reference, not a promise that every destination within them is available. For a qualifying standard shipment, the general transit estimate is 7–15 business days after dispatch unless checkout provides a different estimate.
Geographic regionExamples to check at checkoutEstimated transit if an eligible standard service is offeredNorth AmericaUnited States, CanadaGenerally 7–15 business days after dispatchUnited KingdomUnited KingdomGenerally 7–15 business days after dispatchContinental EuropeGermany, France, Italy, SpainGenerally 7–15 business days after dispatchOceaniaAustralia, New ZealandGenerally 7–15 business days after dispatchOther countries or territoriesOnly those actually offered at checkoutEstimate shown for the offered delivery service
Listing a location above does not mean that all items can be shipped there. Some products may have destination restrictions. Where no delivery method is offered at checkout, we cannot accept that shipping destination for the order.
4. Shipping Charges and Free-Shipping Threshold
Standard shipping: The applicable fee is the amount displayed at checkout once the delivery address and order contents are entered. Rates may differ by destination, shipment size or contents, and available shipping service.
Free shipping: Free shipping applies only when the checkout or a valid promotion explicitly shows an eligible free-shipping option for that order. There is no universally guaranteed monetary free-shipping threshold under this policy. If a specific spending threshold is advertised for a qualifying promotion, its amount, currency, destinations, exclusions, and calculation conditions govern that offer.
Below an advertised threshold: The shipping charge displayed at checkout applies unless another promotion is valid. The final shipping amount collected is disclosed before payment; this policy does not promise free delivery to all countries or on all products.
5. Tracking and Parcels That Arrive Separately
Where tracking is available, a reference may be supplied through the email address associated with the order. Tracking may take time to update after carrier handover or between sorting facilities. A multi-item order may be divided into parcels with different tracking numbers. Any charges collected must be consistent with the shipping costs shown at checkout.
6. Customs and Import Costs
Border authorities can examine international shipments and may assess import duties, value-added taxes, or clearance fees. Whether any of these are collected in the store's checkout total depends on the transaction and applicable requirements. If a lawful destination charge has not been prepaid, the recipient may need to settle it. Customs clearance can affect actual delivery time.
7. Delivery Details, Delay, and Non-Delivery
Check the recipient's name, street, unit, postal code, and contact information carefully. Send corrections to service@folziva.com promptly; a carrier cannot always redirect an item already dispatched. If tracking stalls or a parcel appears lost, send your order number and tracking reference so that we can review the relevant carrier information. Responsibility for extra charges and remedies depends on the circumstances and mandatory law.
8. Damaged or Incorrect Items
If a parcel arrives damaged, is missing essential components, or contains the wrong item, contact us with your order details and photographs when reasonably possible. Depending on the issue, a repair, replacement, refund, or another appropriate legal remedy may be available. Our Return & Refund Policy explains how to open a request and who pays relevant return postage.
9. Return Destination
The company's registered address below is provided for business identification; it is not automatically a dispatch or return warehouse. Always obtain the authorized return destination and instructions from our customer service team before sending merchandise back.
Business and Contact Information
Operating Company: Wuhan Yaoshangpin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GPPX1
Company Address: Factory Building 6-1875, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folziva.com
Contact Phone: +86 15571824639
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folziva.com