Return & Refund Policy
Last updated: November 11, 2026
1. Returns Are Reviewed by Reason
A voluntary return because an item is no longer wanted has different shipping responsibilities from an item that is damaged, defective, missing components, or different from what was ordered. Folziva handles each request according to its category, this policy, and any non-waivable consumer protections.
2. Voluntary Return Period
For eligible change-of-mind returns, send a request within 30 calendar days after delivery. Contact service@folziva.com with the order number, the item, and the reason for returning it. This voluntary period does not shorten statutory rights for defective or nonconforming goods.
3. Return Categories and Who Pays Postage
ReasonGeneral eligibility or remedyReturn-shipping responsibilityChange of mind or a personal selection mistakeEligible product within 30 calendar days, subject to voluntary-return conditionsCustomer normally pays unless mandatory law says otherwiseWe sent the wrong item or variantReviewed against the order detailsFolziva covers applicable reasonable return costs or arranges another lawful remedyItem arrived damaged or defectiveReviewed using the reported problem and relevant evidenceFolziva covers applicable reasonable return costs or arranges another lawful remedyMissing essential components or materially inaccurate descriptionRemedies assessed under the purchase terms and applicable lawFolziva covers applicable reasonable costs or arranges another lawful remedyVoluntary return outside the eligible period or lawful exceptionMay not qualify for a discretionary returnStatutory rights remain unaffected
4. Return-Shipping Cost Estimate
Customer-paid change-of-mind returns: There is no fixed return postage amount. The estimated cost is the price quoted by a carrier for a suitably protected, preferably tracked parcel sent from the customer's origin to the authorized return address supplied by support. The estimate depends on the origin and destination, package weight and dimensions, delivery speed, tracking, and any customs processing. Customers can ask for the return destination before obtaining a carrier quote. The original delivery fee is not an accurate substitute for a return-shipping quote.
Seller-responsibility returns: If an authorized return for a damaged, defective, or incorrect product is handled with a prepaid label or arranged collection, the customer's out-of-pocket return-postage payment is $0. If reasonable postage must be paid first, contact us for authorization and instructions on reimbursement. A legally appropriate resolution may sometimes be provided without physically returning the product, in which case no return postage is incurred.
A carrier's price becomes final when it accepts and prices the actual package. We do not apply an undisclosed flat-rate return fee or promise one numerical range for all countries and package sizes.
5. Condition of Eligible Voluntary Returns
For a change-of-mind request, the merchandise should generally be in its original condition, include the supplied accessories and components, and not have been used beyond what is reasonably necessary for inspection. Retain suitable packaging to protect it in transit. Lawful exceptions can apply to certain customized, perishable, or hygiene-sensitive goods. These voluntary conditions do not remove remedies for faulty or incorrectly supplied items.
6. How to Request a Return
First: Email service@folziva.com with the order number and relevant details. For damage or a fulfillment error, include photographs when reasonably available.
Next: We will review the request and explain the available return or remedy process. If the item must be mailed, support will supply the authorized receiving address and shipping instructions.
Then: Package the merchandise securely, use the agreed shipping method, and retain the carrier receipt and tracking reference when available. Do not send an item to the registered company address below unless it is expressly designated for that particular return.
Finally: When a physical return is required, we may inspect it and notify you of the decision. Voluntary-return inspection conditions do not limit mandatory consumer claims.
7. Refund Initiation and Receipt
An approved refund is ordinarily initiated within 10 business days after approval, unless applicable law requires an earlier action. Repayment is generally made to the original payment method unless another method is legally required. Your bank or payment provider may require additional time to post the amount. Refund of original outbound shipping costs depends on the reason for the return, the order disclosures, and applicable law.
8. No Restocking Fee
We do not charge a restocking fee for eligible returns. Any customer-paid carrier postage for a voluntary return is a separate transportation cost, not a restocking fee.
9. Cancellations, Exchanges, and Unsuccessful Delivery
Contact support promptly if you wish to cancel or correct an order before dispatch. We will try to assist, but cancellation may be impossible once fulfillment has advanced. Exchanges depend on stock availability, the reason for the request, and statutory rights; in some cases a refund and new order may be appropriate. Refused or undeliverable parcels are handled on their particular facts, with any permitted additional costs or deductions limited by transaction disclosures and law.
10. Rights That Cannot Be Excluded
This policy does not restrict legally required remedies for nonconforming goods, cancellation or withdrawal rights, non-delivery, product guarantees, repairs, replacements, or refunds. Where mandatory law grants more favorable protection, that law prevails.
Business and Contact Information
Operating Company: Wuhan Yaoshangpin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GPPX1
Company Address: Factory Building 6-1875, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folziva.com
Contact Phone: +86 15571824639
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folziva.com