Privacy Policy

Last updated: November 11, 2026

Privacy in the Context of a Shopping Journey

Personal information reaches an online store through different moments: opening a product page, using a shopping cart, registering for email updates, paying for an order, or contacting customer support. These moments do not require the same information. This Privacy Policy describes the data associated with each interaction at Folziva, the reasons it is handled, the organizations that may participate, and the controls available to individuals.

This notice covers the store at https://folziva.com and related communications. Wuhan Yaoshangpin Trading Co., Ltd. is the operating company responsible for personal information it processes for Folziva. Some technology and payment providers may also act under their own separate privacy responsibilities.

1. Adults Only: Minimum Age and Legal Capacity

Folziva's ordering and customer account services are intended solely for individuals who are at least 18 years old and have the legal capacity to enter into binding agreements. By registering for an account, supplying information to make a purchase, or submitting an order, you confirm that you are 18 years of age or older and have that legal capacity.

We do not knowingly solicit personal information from people under 18 for accounts, sales, or marketing. If we learn that personal information was obtained from someone under 18 in circumstances requiring removal, we will take appropriate steps in accordance with law, while respecting any lawful recordkeeping duties. Parents or guardians can report a concern using our support email.

2. Visiting, Searching, and Using the Cart

Accessing a webpage can generate technical records. These may include an IP address, browser and device characteristics, operating system, language, approximate area inferred from network data, referring page, time of the request, and information about pages viewed. Interactions with product searches, selected variations, and a cart may also be associated with session identifiers.

Such information helps provide the pages requested, keep essential shopping features working, troubleshoot problems, and detect suspicious or unauthorized activity. The exact information involved depends on your interaction and the technology used to deliver the service.

3. Providing Your Email or Contacting Support

If you choose to subscribe to store emails, we may use the email address you provide, together with relevant subscription or consent preferences, to administer messages you requested. You can stop promotional email using an available unsubscribe option in a message or by contacting service@folziva.com. Necessary communications about a purchase or an inquiry you started are distinct from promotional messages.

When you contact support or use a contact form, we may receive your name, email address, telephone number, message, order reference, and photographs or documents you choose to provide. These details are used to understand the problem, locate a relevant purchase, communicate the outcome, and maintain appropriate service records. We may seek reasonable proof that you are entitled to receive order-specific information.

4. Completing a Transaction

Ordering goods may require a recipient name, billing and delivery addresses, contact details, items and quantities, variant choices, order total, payment status, order number, shipment instructions, and later return or refund records. We use the relevant details to confirm an order, coordinate payment, arrange dispatch, provide delivery updates, and manage consumer remedies.

A payment service offered during checkout may process financial credentials needed to authorize and settle the charge. We may receive confirmation, transaction references, and refund information without receiving the complete payment-card credentials that the service processes. Do not share full card details or security codes in ordinary support messages.

5. What Each Type of Processing Accomplishes

We use information for purposes connected with the interaction: operating the storefront and cart; providing purchased products and transaction updates; processing returns and refunds; resolving questions; detecting fraud, errors, or misuse; maintaining records required for tax, accounting, and legal claims; and improving technical reliability. Promotional communications and optional performance measurement or advertising activities, where enabled and legally permitted, are separate purposes with their own applicable legal requirements.

For example, an address needed to deliver a purchased product is not automatically a reason to add that customer to a promotional mailing list.

6. Legal Grounds for Processing

Where a law requires us to identify a legal basis, fulfilling a purchase contract may support the processing necessary for orders, delivery, and related customer service. Legal obligations may require transaction or tax records. Appropriate legitimate interests may support proportionate website security, abuse prevention, and technical operations where permitted and balanced against individuals' rights. Consent may be required for certain promotional communications or non-essential tracking. Withdrawal of consent affects future consent-based processing, but does not erase earlier lawful processing or obligations supported by a different basis.

7. Shopify and the Partners Involved

The store uses Shopify for its commerce infrastructure. Shopify may process information connected with website sessions, carts, checkout, customer accounts, orders, and features of the Shopify platform. Depending on the services actually active, Shopify may have an additional independent role in certain commerce, analytics, or advertising-related processing.

Other organizations may receive information needed for specific functions: payment organizations for transaction authorization and refunds; delivery and fulfillment providers for shipment; technical services for hosting, security, maintenance, or customer communications; and advertising or measurement providers if those functions are enabled. Such organizations may act under our instructions or under their own legal responsibilities. We may also disclose relevant information to respond to valid legal demands, address suspected fraud, protect rights or safety, or support lawful business changes subject to appropriate safeguards.

8. Cookies, Session Storage, and Similar Tools

Essential cookies and similar identifiers can help a browser remember cart contents, preserve a login or session, maintain fraud protections, and keep necessary website functions working. Other tools, where enabled, may support performance analysis or personalized advertising. Browser settings can block or delete many cookies; some essential functions may stop working if disabled. Optional technologies are subject to consent and other controls where required by applicable law.

9. Advertising Choices and Opt-Out Rights

Folziva has a Your Privacy Choices page at https://folziva.com/pages/data-sharing-opt-out. It describes certain uses of interaction information and third-party sharing associated with targeted advertising. Depending on your location and the processing involved, you may have the right to opt out of activities treated by applicable law as a sale or sharing of personal information or as targeted advertising.

Where required by applicable law, a recognized browser opt-out preference such as Global Privacy Control is treated as a request for the qualifying activity on the relevant browser or device. You can also contact service@folziva.com about an eligible privacy request. An advertising opt-out does not normally stop the information use necessary to process a purchase, maintain security, or comply with legal obligations.

10. Information Across National Borders

Online commerce involves technology, payment, and transportation organizations that may operate in different countries. Personal information may be processed or accessed outside the country where you live. When applicable privacy law requires specific safeguards for these transfers, appropriate contractual or other lawful measures are applied. Mandatory privacy protections remain in effect.

11. Retention: Different Records, Different Purposes

Purchase records may be kept to meet accounting, tax, chargeback, and consumer-remedy requirements. Customer messages may be retained while a concern is handled and for suitable follow-up. Technical logs can support security and troubleshooting, while marketing preference records can help ensure that communication choices are respected. Information is deleted, de-identified, or otherwise handled according to law when there is no longer a lawful reason to retain it. Legal obligations and valid disputes can require some information to remain longer.

12. Security Measures

We use reasonable technical and organizational precautions intended to protect personal information against unauthorized access, alteration, loss, or misuse. Providers may maintain their own safeguards for information handled by them. No online service can ensure absolute security. Customers should safeguard account credentials and avoid sending unnecessary sensitive information in email or support forms.

13. Your Privacy Rights

Subject to the rules applicable in your location, you may have rights to access personal information, correct inaccuracies, ask for deletion, obtain eligible data in a portable format, restrict or object to particular processing, withdraw consent, and opt out of qualifying marketing or targeted-advertising activities. Certain laws also provide rights to appeal a decision or complain to a regulator. Lawful exceptions, retention duties, and reasonable identity verification may apply. We do not unlawfully discriminate against individuals exercising protected privacy rights.

14. How to Make a Request

Send an email to service@folziva.com explaining which information or privacy right is involved. Include sufficient details to help us locate the relevant records, but do not send unnecessary sensitive data. We may ask for reasonable verification before disclosing or changing personal records. Requests will be handled within the time limits imposed by applicable law, with any notice or appeal information that the law requires.

15. Independent Websites and Changes to This Notice

Other websites reached through independent links may have their own privacy rules and practices. Review their notices before sharing information. We may revise this policy to reflect changes in law, store operations, or processing activities. Updated text will be made available on the website, with further notice or consent where required.

Business and Contact Information

Operating Company: Wuhan Yaoshangpin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKE3GPPX1

Company Address: Factory Building 6-1875, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@folziva.com

Contact Phone: +86 15571824639

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://folziva.com