Contact Us
Last updated: November 11, 2026
A Clear Way to Reach Folziva
Choosing an item, changing delivery details, and resolving a concern after arrival may call for different information. Our support channels are available for questions about Folziva products, orders, shipping, returns, refunds, and the use of personal information.
Customer Support
Email: service@folziva.com
Phone: +86 15571824639
Service hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
You may send an email at any time. Messages received outside service hours can be reviewed during the next support period. Some matters require additional checks with a carrier, payment organization, or fulfillment provider.
Before Placing an Order
For questions about a product, mention its name, variation, or the information shown on its listing. Please read specifications and compatibility details before buying. A shipping method and its cost depend on the delivery address and items entered at checkout; the checkout display is the place to review that information before payment.
After You Have Ordered
Please include your order number and checkout email address when asking about payment confirmation, an address correction, dispatch status, or tracking. Contact us promptly if you discover an error. We can attempt an amendment, but a parcel that has already been dispatched may not be redirectable.
For a missing, damaged, incomplete, or incorrect item, explain what happened and include photographs when reasonably available. We will review the information and the remedies applicable to the purchase.
Returns and Exchanges
Contact us before sending a return. If physical return is required, support will provide the authorized destination and instructions. The registered company address listed below identifies the business and is not automatically a warehouse, walk-in office, or return receiving facility. Our Return & Refund Policy explains eligibility, cost responsibility, and how refunds are processed.
Personal Data and Safe Communication
You can send privacy requests to service@folziva.com. Our Privacy Policy explains the eligibility requirement for adults aged 18 or older, customer data rights, and the privacy choices available through the website. For your protection, never email passwords, complete payment card numbers, or payment security codes. We may request reasonable verification before discussing sensitive order records.
Business and Contact Information
Operating Company: Wuhan Yaoshangpin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GPPX1
Company Address: Factory Building 6-1875, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@folziva.com
Contact Phone: +86 15571824639
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://folziva.com